Refund Policy

Clear rules for unused purchases, AI usage, failed runs and subscription cancellations. Returning credits and refunding a payment are different processes.

Last updated: October 20, 2026

MotionVise is developed, owned and operated by UVIZON LLC ("UVIZON", "we", "us" or "our"). Our company website is uvizon.com. These policies and terms apply to MotionVise and its website, studio, AI features, API and connected tools.

1. What this policy covers

This policy covers MotionVise subscriptions and credit top-ups purchased from UVIZON LLC through our Stripe checkout. It forms part of our Terms of Service. It does not cover fees collected directly by an AI provider or another third party.

The voluntary refund conditions below are in addition to your statutory rights. They do not limit any mandatory cancellation, withdrawal, refund or remedy rights, including rights concerning defective or misdescribed digital services. Those rights may apply even after usage or after the periods below. We do not treat use of credits alone as a waiver of a statutory withdrawal right.

2. Unused credit top-ups

You may request a full refund of a purchased top-up within 14 calendar days of purchase if none of the credits from that purchase have been used. The refunded credits will be removed from your account. Monthly credits are spent before top-up credits, so use of your monthly allowance does not by itself make an unused top-up ineligible.

Once any credits from a top-up have been used, or more than 14 days have passed, that purchase is not normally eligible for a voluntary cash refund, including a partial refund of the remaining credits. Billing mistakes, service failures and statutory rights are exceptions and will be reviewed. Purchased top-up credits otherwise do not expire and remain available while your account remains open.

3. Subscription payments

You may request a full refund of your first subscription payment within 14 calendar days if you have not used its included paid AI credits or paid-only features, such as cloud rendering or premium exports. If approved, the subscription is cancelled and the associated paid access and unused included credits are removed. Separately purchased top-ups are not included in that refund.

After paid usage, subscription payments are not normally eligible for a voluntary refund. Renewal payments and partially used billing periods are not normally refunded or prorated simply because you stop using the service. If a renewal was unintended, contact us promptly; we will review the timing, usage and circumstances, including duplicate charges or a cancellation request received before renewal. These conditions do not restrict mandatory remedies.

Unused monthly credits do not roll over and have no separate cash value. Their refresh follows the UTC calendar month, which may differ from your subscription renewal date. Free allowances, promotional credits and courtesy adjustments cannot be exchanged for cash.

4. Failed AI runs and credit returns

Before an agent run, MotionVise may reserve credits from your balance. A reservation is a temporary hold, not necessarily the final charge. When the run settles, unused reserved credits are returned.

• Technical failure: an agent run that fails with a system or provider error without delivering a result is not charged MotionVise AI credits. Reserved credits are released when the run settles.
• Several requested versions: failed versions are not charged; delivered versions can still incur usage charges.
• You stop the run: work already performed may be charged, even if no final version has been delivered. The unused reservation is returned.
• A delivered response or proposal: usage may be charged even if you do not apply it, revert an edit, or ask for a different creative direction. A result handed over with limitations or warnings is not automatically treated as a failed run.

If credits remain held after a run has finished, or you were charged for a missing or unusable result caused by a technical problem, contact us with the run or project reference. We will review the usage record and correct verified charging errors. For failed AI audio generation, include the request details so we can review the charge and delivery.

Credit returns restore your MotionVise balance; they are not a refund to your payment method. A difference in artistic preference alone does not automatically qualify for a credit return, but you can report quality problems for review. This does not exclude your rights where the service is defective or does not match what was promised.

5. Rendering and third-party charges

Manual editing, built-in audio and rendering do not themselves spend AI credits. Cloud rendering has a separate plan allowance. If a cloud render fails and its allowance is not restored, contact us for review; restoring render allowance does not create a cash refund or additional AI credits.

If you bring your own API key, the provider may charge for requests even when a MotionVise run fails or is stopped. Those charges are governed by that provider's billing and refund terms. UVIZON cannot reverse payments it did not collect.

6. Cancelling renewal

Email [email protected] with the subject "MotionVise cancellation" and your account email before your next renewal to request cancellation. We will confirm the cancellation and when paid access ends. Unless a refund ends it sooner, access normally continues through the period already paid for.

Cancellation prevents future renewals; it does not itself refund an earlier payment. Signing out, removing projects, uninstalling a connected client or deleting your MotionVise account does not automatically cancel your Stripe subscription. Arrange cancellation and submit any refund request before deleting your account so we can review your billing and usage records.

7. Requesting a refund or billing correction

Email [email protected] with the subject "MotionVise refund request". Include:

• The email associated with your MotionVise account.
• The purchase date, amount and receipt or transaction reference.
• The reason for your request and, for a generation issue, the project or run reference and a brief description of what happened.

Never send passwords, API keys, full card numbers or card security codes. We may request limited additional information to verify the purchase and usage. Eligibility is based on when we receive your request, not when our review finishes. We will explain the decision or any information needed to complete it.

Duplicate charges, incorrect amounts and charges for purchases that were not credited to your account will be investigated and corrected when verified. Contact us promptly if you suspect an unauthorized payment; nothing here limits your rights with your payment provider.

8. How approved refunds work

Approved money refunds are processed through Stripe to the original payment method wherever possible. We will confirm the amount and when the refund has been initiated; the time it takes to appear depends on your bank and payment method. We do not charge a separate refund-processing fee. Currency conversion differences may be outside our control.

Credits or subscription benefits associated with a refunded purchase are withdrawn so they cannot also be spent. We will explain any adjustment to your account. A refund of one purchase does not automatically refund or remove unrelated purchases. Any legally required refund amount or deadline takes precedence over this policy.

9. Policy updates

We may update this policy for future purchases. Updates will not reduce refund rights that applied when you made a purchase. For how billing and support information is handled, see our Privacy Policy.